How Payments Work

Overview

Patio is a platform that connects people who want to rent tools with those who need them.

Payments on Patio are processed securely through Stripe.

Paying for a Rental

When a renter books a tool:

• The renter provides payment details through Stripe’s secure system
• The total amount (including any applicable fees) is charged at checkout
• Patio may include a service fee in the total price

Payment Processing

All payments are handled by Stripe.

Stripe is responsible for:

• Processing card payments
• Securing payment information
• Handling payment authorization

Patio does not store full credit card details.

Payouts to Owners

When a rental is completed:

• Funds are transferred to the tool owner via Stripe
• Payout timing depends on Stripe’s processing and account verification
• Owners must complete any required onboarding steps with Stripe to receive payouts

Fees

Patio may charge service or transaction fees for facilitating payments.

These fees are shown before completing a transaction.

Refunds and Disputes

Refunds and disputes are handled based on the agreement between users.

Patio may assist in resolving disputes but is not a party to rental agreements.

Stripe may also handle payment disputes (such as chargebacks) in accordance with its policies.

Compliance

By using Patio:

• You agree to Stripe’s terms and policies
• You authorize Patio to facilitate payments on your behalf

Contact

If you have questions about payments:

Email: legal@patio.so