# Return items from a customer

By Julien·Updated August 31, 2026

When a customer brings items back, mark them returned so the loan is closed.

When a customer brings items back, record the return from **Orders**.

A return walks through three things:

- **Order:** the rental they currently have out.
- **Items:** which units they are handing back.
- **Confirmation:** the order is fulfilled and the items are available again.

For example, a customer at the desk can hand back a drill. Search the SKU, mark it returned, and the loan is closed.

## Find the rental

### 1. Open Orders

Open **Orders** from the workspace sidebar.

This is the list of every rental in the workspace. When a customer is at the desk with an item, start here.

### 2. Search by SKU

Set the search field to **SKU**, type the item code, then open the matching order.

SKU search is the fastest way to find an active loan when the customer is handing the item back.

## Return the items

### 1. Select the items they're returning

On the order, check each item the customer is handing back.

Only selected items will be marked returned. Leave anything they are keeping out.

### 2. Mark them as returned

Click **Mark as returned**.

You'll confirm which items are coming back before the loan is closed.

### 3. Confirm the return

Review the return, then click **Confirm return**.

This closes the loan and puts the items back into inventory.

## Confirm the return

### 1. Confirm the items are back

You'll stay on the order page.

The order should show **Fulfilled**, and the items should show **Returned**. They're available to rent again.